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Quick Answers
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We aim to reply to all emails within 48 hours on business days. For urgent technical issues, we prioritize and often respond sooner.
Unfortunately, no. All files are permanently and irreversibly deleted 60 minutes after processing. This is a hard-coded security protocol. Please download your processed file right after use.
Email us at [email protected] with subject "Bug Report". Please include the tool name, your browser, device type, and what you were trying to do. We will investigate and push a fix ASAP.
Yes. Your files are encrypted with 256-bit SSL and processed in an isolated environment, with permanent deletion within 60 minutes. Access to uploaded files is strictly restricted and limited to authorized personnel only when necessary for security, maintenance, or legal compliance purposes. See our Privacy Policy for full details.
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